VOL. 40 NO 2 36 COMMERCE DE DÉTAIL 1) How GenAI Changed the Supply Chain and Retail Space Forever. 2) Ernst & Young et associés - How GenAI changes the way CPG and retail operate — and consumers too. 3) KPMG - La protection et la gouvernance des données au Québec 4) Creating Customer Service Bots That People Don’t Hate. 5) Creating Customer Service Bots That People Don’t Hate
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